We very much prefer that you contact us via eMail, this will allow us to keep a paperwork trail and a copy of our correspondence. you are required to get prior authorization before shipping your equipment in for service. This authorization will also include a tracking number making it easy for us to keep track of your equipment. Do not forget to include your email address and your phone number. Also this will allow us to discuss the problems you are experiencing.
Do not ship without prior authorization, your equipment will not get worked on without a tracking number.
We prefer shipping by UPS, Any of the carriers will work. We will ship back via UPS and it will be insured.
KCM Radio Works
775 Fremont Avenue
Eugene, OR 97404